Policies

Refund policy

14-day refunds

If you're not happy with a Veloura product, you can request a refund within 14 days of your purchase date.

How to ask

Email erent0475@icloud.com from the address you used at checkout. Include your order details and, if you like, a short note on what went wrong. You can also reach us on Instagram or TikTok (veloura.network).

What happens next

We'll confirm your request and, once it's approved, refund the payment to the original payment method. Your bank or card provider decides how long it takes to show up.

After 14 days

Requests made more than 14 days after purchase aren't covered by this policy. If something is wrong with your download, contact us anyway and we'll do our best to help.

Questions? Get in touch.